In this role you will be responsible for supporting the operations running of the Retail Support Department.

Outline: supporting the Retail Support Department, contributing to the departmental strategy by striving to achieve operational objectives.

Responsibilities include:

1.      Acting as front line support for all sales consultants, acting and responding to any operational post-sales/client issues.

2.      Execute all after sale demands in a timely manner

3.      Working closely with allocated salespeople and manage their post sale client projects from beginning to end

4.      Check art work quality and assess condition, dealing with any issues quickly and efficiently

5.      Tracking all after sales products/issues, ensuring correct process is followed

6.      Liaise with suppliers re on-going orders/ timeframes/cost management – this includes framing, plinths, restoration, lighting and any other suppliers

7.      Assist department with supplier deliveries and collections

8.      Co-ordinating logistics and installations for UK and oversees appointments

Develop a direct and positive working relationship with the operations office team, sales team and maintain sound, consistent communication with other team members.

Would suit someone who has managed multiple projects simultaneously; potentially from a fast paced coordination role, with extremely strong attention to detail and the ability to problem-solve effectively. Calm approach to pressure.

Key Qualities Required:

A minimum of 3 years’ experience in a relevant role, from an auction house or gallery

High level of communication skills

High level of attention to detail

Highly organized, with the ability to work to tight deadlines

Ability to handle a degree of pressure

Accuracy with figures / sensitive data

Assertive personality at all levels

Acute awareness of Supply and Demand Chain

Pro-active at all times

Team player

Works to own initiative

Good knowledge of Microsoft Office

Ability to communicate with different people across all levels